Support

Automatic saving is not saving anything.

Automatic saving is an iPhone feature. On Android you save the spot by pressing the button — there is nothing to switch on and nothing that can silently stop working.

On iPhone.

Settings → Tracker: Location set to Always, and Motion & Fitness on. “While Using” is not enough. Tracker also waits a few minutes between detections, so it will not save twice in a row.

On Android.

Not available. Open the app and press “Save my parking spot”.

Why does the iPhone version ask for background location?

Because the moment that matters is when you are getting out of the car, not when you are looking at your phone, and foreground-only access cannot see it. Tracker does not poll your position, does not record your route, and keeps no history of where you have been. It is optional; decline it and you save the spot with a button, exactly as the Android app does.

On iPhone.

This is the Always setting, and iOS asks for it only once — after that it has to be changed in Settings.

On Android.

Never asked for. The Android app does not request background location.

Does automatic saving drain the battery?

No. On iPhone it uses the low-power signals the system already produces — significant-change location and motion activity — rather than polling GPS. On Android nothing runs in the background at all, because there is no automatic saving to run.

Tracker saved a spot when I had not parked.

Tap “That wasn’t parking” on the notification to discard it. Getting out of a taxi or a bus can look a lot like parking.

The pin is a few metres from where the car actually is.

GPS is less accurate in multi-storey car parks, underground garages and between tall buildings. Add the level, a note and a photo — over the last few metres those are what actually find the car, which is why the app asks for them.

How do I record which floor I parked on?

Open the spot and tap the details row, or tap “Add details” on the notification that appears after saving. There are fields for the level and a note, and you can attach a photo.

My parking meter reminders did not arrive.

Check that notifications are allowed for Tracker and that a Focus or Do Not Disturb mode is not silencing them.

On iPhone.

Settings → Tracker → Notifications.

On Android.

Allow notifications, and also allow “Alarms & reminders” so the warning fires at the minute you chose rather than whenever the system gets round to it. If reminders arrive late, check that battery optimisation is not restricting Tracker.

The widget is showing old information.

Your phone decides when to refresh widgets and can be several minutes behind. Opening the app always shows the current state.

Directions opened in a different app.

On Android that is deliberate. Tracker hands the route to whichever maps app you use rather than building its own navigation, because turn-by-turn belongs in the maps app you already trust. On iPhone the walking route is drawn inside Tracker.

Does it work with no signal, or underground?

The distance and the compass arrow are calculated on the device and work with no connection at all. The map, the street name and directions need a signal.

Is my parking location sent anywhere?

No. It stays on your phone. The map, the street name and directions come from Apple Maps on iPhone and Google Maps on Android, so Apple or Google receives those coordinates. We receive nothing — there is no server to receive it. See the privacy page.

How do I delete everything Tracker has stored?

Tap “I found my car” to clear the current spot along with its note and photo, and clear the history from Settings. Deleting the app removes everything. If your phone backs the app up, removing that backup is done in your phone’s own backup settings.

Which devices does it work on?

iPhone with iOS 18 or later. Android phones with Android 8.0 or later. There is no iPad, Mac or tablet version. The two apps are not identical: automatic saving is an iPhone feature for now, and the Android app saves with a button.

My saved spot is gone after updating.

The current version carries over the spot saved by earlier versions on first launch. If it did not, email support@backtomycar.eu and say which version you upgraded from.